HP envy x360 2-in-1 Webcam not working

[Janice110]

Hi,

In the last week my webcam doesn't work. The only reason I noticed is because I could no longer log in by facial recognition.

I checked that I have all the latest updates for windows and the camera driver. 

My windows and drivers all up to date.

Regards,

Janice

[Raj_05]

Hi @Janice110,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Here are steps to troubleshoot the webcam issue on your HP Envy x360 2-in-1.

Check Webcam Privacy Settings

• Open Settings > Privacy & Security > Camera.
• Ensure the camera access toggle is On for both the device and apps that need it.

Test Camera in Camera App

• Open the Camera app by searching for it in the Start menu.
• If it shows an error or doesn’t work, note the error message (e.g., “Camera not found”).

Check Device Manager

• Press Win + X and choose Device Manager.
• Expand Cameras or Imaging Devices.
  • If your webcam appears, right-click and select Update Driver > Search Automatically.
  • If it shows with a yellow triangle, right-click and select Properties > General. Check the device status for errors.
• If the camera isn’t listed, scan for hardware changes:
  • Click Action > Scan for hardware changes.

Disable and Re-enable the Camera

• In Device Manager, right-click the camera and select Disable Device. Wait a few seconds, then enable it again.

Roll Back Driver

• In Device Manager, double-click the webcam.
• Go to the Driver tab and select Roll Back Driver (if the option is available).

Check Windows Biometric Settings

• Since facial recognition isn’t working, confirm Windows Hello is configured:
  • Go to Settings > Accounts > Sign-in Options.
  • Check if Facial Recognition (Windows Hello) is still enabled.
  • Reconfigure if needed.

[Raj_05]

Reset/Reinstall the Camera Driver

• In Device Manager, right-click your webcam and select Uninstall Device.
• Restart your computer. Windows should automatically reinstall the driver.

Update the BIOS

• Go to the HP Support website and search for your laptop model.
• Check if there’s a BIOS update available and install it.

HP Support Assistant

• Use the HP Support Assistant tool to automatically check for updates or issues.

Check Webcam Hardware

• Ensure no physical switch or cover is blocking the webcam.
• Verify it isn’t disabled via function keys (Fn + F key, usually with a camera icon).

Run the HP Hardware Diagnostics

• Restart the PC and press F2 repeatedly at startup to access the diagnostics menu.
• Select Component Tests > Webcam Test.

Factory Reset Windows Hello Settings

• Remove facial recognition from Sign-in Options and re-register your face.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support