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Hi,

 

In the last week my webcam doesn't work. The only reason I noticed is because I could no longer log in by facial recognition.

I checked that I have all the latest updates for windows and the camera driver. 

 

My windows and drivers all up to date.

 

Regards,

Janice

2 REPLIES 2
HP Recommended

Hi @Janice110,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

Here are steps to troubleshoot the webcam issue on your HP Envy x360 2-in-1.

 

Check Webcam Privacy Settings

  • Open Settings > Privacy & Security > Camera.
  • Ensure the camera access toggle is On for both the device and apps that need it.

Test Camera in Camera App

  • Open the Camera app by searching for it in the Start menu.
  • If it shows an error or doesn’t work, note the error message (e.g., “Camera not found”).

Check Device Manager

  • Press Win + X and choose Device Manager.
  • Expand Cameras or Imaging Devices.
    • If your webcam appears, right-click and select Update Driver > Search Automatically.
    • If it shows with a yellow triangle, right-click and select Properties > General. Check the device status for errors.
  • If the camera isn’t listed, scan for hardware changes:
    • Click Action > Scan for hardware changes.

Disable and Re-enable the Camera

  • In Device Manager, right-click the camera and select Disable Device. Wait a few seconds, then enable it again.

Roll Back Driver

  • In Device Manager, double-click the webcam.
  • Go to the Driver tab and select Roll Back Driver (if the option is available).

Check Windows Biometric Settings

  • Since facial recognition isn’t working, confirm Windows Hello is configured:
    • Go to Settings > Accounts > Sign-in Options.
    • Check if Facial Recognition (Windows Hello) is still enabled.
    • Reconfigure if needed.
Raj_05
HP Support Community Moderator
HP Recommended

Reset/Reinstall the Camera Driver

  • In Device Manager, right-click your webcam and select Uninstall Device.
  • Restart your computer. Windows should automatically reinstall the driver.

Update the BIOS

  • Go to the HP Support website and search for your laptop model.
  • Check if there’s a BIOS update available and install it.

HP Support Assistant

  • Use the HP Support Assistant tool to automatically check for updates or issues.

Check Webcam Hardware

  • Ensure no physical switch or cover is blocking the webcam.
  • Verify it isn’t disabled via function keys (Fn + F key, usually with a camera icon).

Run the HP Hardware Diagnostics

  • Restart the PC and press F2 repeatedly at startup to access the diagnostics menu.
  • Select Component Tests > Webcam Test.

Factory Reset Windows Hello Settings

  • Remove facial recognition from Sign-in Options and re-register your face.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.