HP fingerprint scanner not working

[Ivan2017]

The fingerprint sensor was working just fine till the latest Windows 10 update. Now I got the message that the Windows Hello is not available on this device. I've tried different drivers, but none of them works. Can enyone help me with this?

Thanks.

[Paul_Tikkanen]

Hi:

I am not familiar with Windows Hello, but if you want to use the fingerprint sensor to log onto Windows, see if installing the HP Client Security Manager software allows you to do that...

HP Client Security Manager provides enhanced Windows login and website single-sign-on capabilities. Security Manager is also the host for HP Client Security plugins, and therefore, should be installed before other Client Security modules. This package is provided for supported models running a supported operating system.

http://ftp.hp.com/pub/softpaq/sp74001-74500/sp74101.exe

[Ivan2017]

Hi Paul,

Thank you for your reply.

I installed the HP Client Security Manager but it says that the fingerprint is not connected. In the Device Manger, in the Biometric devices section the sensor is installed with the name: Synaptics FP Sensor (WBF) (PID=003d).

[Paul_Tikkanen]

You're very welcome.

Sorry that installing the client security manager software didn't get the fingerprint sensor to work.

Unfortunately, I don't have any other suggestions for you to try.