HP has my Laptop for last 2 months to fix a Key. How to escalate to a Manager to get an ETA

[CSNAIR]

Hello,

I had sent my Laptop to HP middle of March-2025 to fix 1 Key (the "F" key) on my Keyboard. It's been 2 months and I have not yet gotten an ETA on when I will get my laptop back. There's no number or contact available to get an update on this.  This so frustrating, non-existent Customer service.

Can someone please let me know  who can assist me with this? 

Thanks

[zoey7886]

@CSNAIR, Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop! 

We're thrilled to have the opportunity to assist you and provide a solution. 

To help me look into this properly, could you please share the previous case ID(s) via private message? 

Looking forward to your response so we can get this resolved. 

Take care, and have an amazing day! 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going! 

Regards, 

[CSNAIR]

Hi ZOEY7886,

Thanks for the response. I have sent you the order number in private message. Appreciate your assist with this.

Its been more than 2 months that HP has my laptop and nobody so far has shown the basic courtesy of giving a call to advise what is being done to give my laptop back

Thanks