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Message 1 of 3
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Solved!

HP is never sending back my laptop from repair??

HP Recommended
Specter x360
Microsoft Windows 10 (32-bit)

Hi the HP repair center keeps delaying my service repair! Why is HP holding my laptop hostage? I sent in a service request on Sept 18 and they now have pushed back the repair until Oct 9 when I was promised the latest it would take was 2 weeks. Clearly they're taking almost a month?? Can I know why my repair is getting so delayed and can I have my laptop back if you HP can't repair it???

2 REPLIES 2
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HP Support Agent
HP Support Agent
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Message 2 of 3
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HP Recommended

@miyowo

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

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HP Recommended

Update: HP repaired my laptop on time! Thank you for a great customer service!!!

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