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    HP Solution Center Adobe Flash player error

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Message 1 of 4
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HP laptop repair is absurdly long

HP Recommended
HP PAVILION LAPTOP 15
Microsoft Windows 10 (32-bit)

How long does the HP laptop repair take? I sent in my laptop in early December, because one of the hinges broke, and it's been over a month. I don't understand why it's taking so long, and every time I call support, they always say "parts shortage". I don't understand how you can have a parts shortage for over a month. I need my laptop back now for work, and I'm tired of HP's terrible customer service. Why can't this simply just give me a new laptop? Had I known it would take this long, I would have repaired it myself.

3 REPLIES 3
HP Support Agent
HP Support Agent
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Message 2 of 4
Flag Post
HP Recommended

Hi @Notiorious

 

Welcome to the HP Support Community.  

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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New member
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Message 3 of 4
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HP Recommended

So, why can't HP send me a replacement laptop since it's taking so long to repair?

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HP Support Agent
HP Support Agent
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Message 4 of 4
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HP Recommended

@Notiorious
Welcome to the HP Support Community!

 

Apologize for the inconvenience caused. I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

ECHO_LAKE
I am an HP Employee

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation