HP laptop shuts down/restarts when moved

[jkers1]

Hi,

Laptop details:

Product name: HP Pavilion 15 Notebook PC

Product number: L2U60EA#ABU

When the laptop is moved, it will shut down/restart by itself.

Any ideas why this is happening

[KrazyToad]

@jkers1

Welcome to HP Support Community

I would like to help

There seems to be a loose connection due to some mechanical issues since the problem occurs while moving the Laptop

Please shut down the Laptop and upon restarting keep tapping on F10 till you reach BIOS

If the issue persists in BIOS please contact HP Support in your region for service options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

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