-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
5
0
0
HP Recommended
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
That really is quite peculiar.
Error code 601
"If Primary (internal) Battery (601) appears in the alert message, it means the measured storage capacity of the primary (internal) battery is less than 25% of the original storage capacity. The number “601” denotes the associated error code that is recorded in the system log."
That means the main battery must be replaced to resolve the issue. The battery test has given you misleading information.
The HP part number for the main battery
| 919701-850 | Battery 4C 41Whs 2.8Ah LI JC |
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
HP Recommended
That really is quite peculiar.
Error code 601
"If Primary (internal) Battery (601) appears in the alert message, it means the measured storage capacity of the primary (internal) battery is less than 25% of the original storage capacity. The number “601” denotes the associated error code that is recorded in the system log."
That means the main battery must be replaced to resolve the issue. The battery test has given you misleading information.
The HP part number for the main battery
| 919701-850 | Battery 4C 41Whs 2.8Ah LI JC |
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community