HP notebook does not start up unless I plug it into power even when it is fully charged

[Muse33]

HP notebook does not start up unless I plug it into power even when it is fully charged

[KrazyToad · Accepted solution]

@Muse33

Welcome to the HP Support Community!

Please reinstall the Microsoft ACPI Compliant Control Method Battery and check if that helps

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Remove the Battery and unplug the Power Adapter ( For Notebooks with Removable Batteries )
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter and restart

Also update the BIOS from this Link: https://support.hp.com/us-en/drivers

If the issue persists run a Battery Test again to confirm the Hardware Functionality

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power > Battery

Let me know how it goes 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Muse33]

Thank you KrazyToad, the solution worked when I updated the BIOS and I am glad it did. I was going to return the Notebook to the seller and now I do not have to.

[Riddle_Decipher]

@Muse33 That's awesome, I'm glad it worked,

Remember, if you ever need help related to your HP device,

We'll be right here and happy to help, take care and have an awesome day, ahead.