-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- HP parts system does not recognise my laptop

Create an account on the HP Community to personalize your profile and ask a question
05-15-2024 07:52 AM
All; I suspect a dead battery in my HP Omen 17 laptop, model 17-cb1025TX, product ID 1MOY7PA#ABG. (Charging / power light does not appear when charger connected. 19.75V measured at the power supply connector, so supply appears ok). But - this model and product ID is not recognised by HP parts system. I can see 1024TX, 1027TX, but no 1025TX. The product ID does not work either. How can I identify the correct battery for this model please (without disassembling it) ?
Thanks! Mal.
Solved! Go to Solution.
Accepted Solutions
05-15-2024 08:03 AM - edited 05-15-2024 08:05 AM
No worries.
The Maintenance & Service guide for your laptop(for parts reference)
http://h10032.www1.hp.com/ctg/Manual/c06638089.pdf
Chapter 3, page 20, item 17. Either battery is compatible.
Description HP Part number
6 cell, 70 Wh L84392-006
3 cell, 52 Wh L84394-006
Online vendor sources for the L84392-006
https://www.google.com/search?client=firefox-b-1-d&q=HP+%C2%A0L84394-006+%2B+australia
Online vendor sources for the L84394-006
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
05-15-2024 08:03 AM - edited 05-15-2024 08:05 AM
No worries.
The Maintenance & Service guide for your laptop(for parts reference)
http://h10032.www1.hp.com/ctg/Manual/c06638089.pdf
Chapter 3, page 20, item 17. Either battery is compatible.
Description HP Part number
6 cell, 70 Wh L84392-006
3 cell, 52 Wh L84394-006
Online vendor sources for the L84392-006
https://www.google.com/search?client=firefox-b-1-d&q=HP+%C2%A0L84394-006+%2B+australia
Online vendor sources for the L84394-006
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"