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All; I suspect a dead battery in my HP Omen 17 laptop, model 17-cb1025TX, product ID 1MOY7PA#ABG. (Charging / power light does not appear when charger connected. 19.75V measured at the power supply connector, so supply appears ok).   But - this model and product ID is not recognised by HP parts system. I can see 1024TX, 1027TX, but no 1025TX. The product ID does not work either. How can I identify the correct battery for this model please (without disassembling it) ?

Thanks!  Mal. 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

No worries.

 

The Maintenance & Service guide  for your laptop(for parts reference)

http://h10032.www1.hp.com/ctg/Manual/c06638089.pdf

 

Chapter 3, page 20, item 17. Either battery is compatible.

 

Description              HP Part number

6 cell, 70 Wh           L84392-006
3 cell, 52 Wh           L84394-006

 

 

Online vendor sources for the  L84392-006

https://www.google.com/search?client=firefox-b-1-d&q=HP+%C2%A0L84394-006+%2B+australia

 

Online vendor sources for the  L84394-006

https://www.google.com/search?q=HP+%C2%A0L84394-006+%2B+australia&client=firefox-b-1-d&sca_esv=9eeb1...

 



I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



View solution in original post

1 REPLY 1
HP Recommended

No worries.

 

The Maintenance & Service guide  for your laptop(for parts reference)

http://h10032.www1.hp.com/ctg/Manual/c06638089.pdf

 

Chapter 3, page 20, item 17. Either battery is compatible.

 

Description              HP Part number

6 cell, 70 Wh           L84392-006
3 cell, 52 Wh           L84394-006

 

 

Online vendor sources for the  L84392-006

https://www.google.com/search?client=firefox-b-1-d&q=HP+%C2%A0L84394-006+%2B+australia

 

Online vendor sources for the  L84394-006

https://www.google.com/search?q=HP+%C2%A0L84394-006+%2B+australia&client=firefox-b-1-d&sca_esv=9eeb1...

 



I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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