HP pluged in won't charge

[CWA3]

Hi,

I Have problem with Charging my laptop, 

My laptop input specification is 19.5V - 2.31A

When I pluged in my laptop while its turn on, it won't charge, the baterry indicator just froze, it just sustain my battery from depleting further. But when its pluged in while its off it charged up to full. I use the original HP charging adaptor (included when i bought my laptop) 19.5V - 2.31A - 45W

When I tried to use another charging adaptor 19.5V - 3.33A - 65W  (HP Pavilion's charging adaptor) it can Charge to full while it turn on.

My laptop is 3 months old

My Question are:

1. Why is my original adaptor can't charge my laptop while its on?

2. If i have to get another charging adaptor, should i get the same type (19.5V - 2.31A - 45W) or the other type (19.5V - 3.33A - 65W)?

3. Is there any side effects if i use 19.5V - 3.33A - 65W charging adaptor for my laptop?

Thank You

 

[Echo_Lake]

@CWA3

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I understand that Ac adapter not charging the battery.

This sounds like hardware related issue with the Ac adapter as you checked with alternate charger. 

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Note: your computer shipped with 45 W Smart, 4.5 mm and this is the part number: L24491-001. Just by entering the part number in google search bar you will be able to find the website selling those parts. 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[CWA3]

Thanks for your reply