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‎02-25-2021 03:26 PM

HP Recommended
Product: Pavilion gaming laptop 15 -ec1000na

I signed in to hp support app (can't recall its exact name).  Then installed a reccomended update for BIOS and two other things.. i click yes.. It rebooted ran a few checks then went to lock screen telling me:

"PIN is no longer available due to a change in security settings on this device. Click to set up your pin again"

It asked me to put in windows password a few times.. i did but it didnt log in...it said it would send me code to my back email account.. no email recieved.

 

Now i dont even get this far, stuck on "PIN is no longer.." page.

Can anyone help?

1 REPLY 1

‎02-28-2021 11:10 AM

HP Recommended

@kh5548

 

I reviewed your post and I understand that you are unable to boot to Windows after the BIOS update.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you log in to Windows using your Microsoft account password (Your email password) and set up the pin again.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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