HP silence on warranty repair

Lloyd666 · ‎03-03-2021

On 25th February 2021 I posted on here requesting details of the complaint department for HP Europe.

My issue being that my IN WARRANTY Envy had developed a faulty screen and the Estonian repair partner was ignoring my requests for help. Almost immediately an HP agent responded stating he had escalated my request to the “relevant department” and I would hear from them within 4 working days. It is now 4th March and no one has had the courtesy to contact me. Even a direct message to the agent has not resulted in any further response.

Would I buy from HP again; NO.

Would I recommend HP to others; NO.

Sadly the customer service aspect of HP is seriously lacking. I have so far spent 3 weeks trying to get HP to look at my faulty laptop which is covered under an extended 3 year warranty that I paid extra for. At every step, the only response from HP has been to promise someone will contact me. At every step, that contact never comes.

I am annoyed, frustrated and will today raise the matter with U.K. trading standards unless HP come forward and actually action a repair without further FALSE PROMISES of help.

Service so far has been beyond useless and falls far short of what I would expect from a global brand.

banhien · ‎03-03-2021

@Lloyd666

Where did you buy your machine ? Did you know "HP Global Warranty covers HP products at the level of standard warranty offered in the country in which it is used. For example, a product purchased in country "A" and moved to country "B" receives the current warranty coverage provided by country "B" (if that product is marketed or supported in country B).".

More info

https://support.hp.com/us-en/document/bpr01266

Partner from other country may reject your claim.

Regards.

BH
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Lloyd666 · ‎03-03-2021

I am more annoyed that they do not even respond.

U.K. (where I purchased the laptop) tell me that it will receive the same warranty coverage in Estonia (where I now live) as the warranty is valid throughout the EU. BUT if neither HP nor their service partner respond then it says a lot about their customer service practices.