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‎10-27-2019 05:23 PM

HP Recommended
Product: HP Spectre X360 Convertible model 13-ap0008ca
Operating System: Microsoft Windows 10 (64-bit)

I have a HP spectre X360, works perfectly fine until it wouldn't charge. Had it for a month now. Originally thought it was the charger, but tried a different one with no success. I have ran it through some diagnostics that showed nothing before it died. Still can't charge it or know what's wrong.

 

Please help.

4 REPLIES 4

‎10-28-2019 05:46 AM

HP Recommended

Seems like it might be a common fault:

 

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Spectre-13-x360-charging-is...

 

https://www.youtube.com/user/rochitka/videos

 

Am still waiting for HP support to respond to my latest email to them. I will reserve full judgement on my premium "care package" I paid for on my top spec HP Spectre x360 13" until I see what HP do about the two issues I'm facing (charging/USB and trackpad), but so far I'm not that impressed, coming from an Apple MacBook Pro.

 

 

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‎10-28-2019 06:55 AM - edited ‎10-28-2019 07:05 AM

HP Recommended

Hi!, @Wayne407 :

Your notebook is ... https://support.hp.com/us-en/product/HP-Spectre-13-ap0000-x360-Convertible-PC/23238155/model/2489683...

The Generic Maintenance and Service Manual is ... http://h10032.www1.hp.com/ctg/Manual/c06155404

5MT.PNG

Have ...

  • Part No: L04650-850
  • Description: AC adapter (65W) - nPFC SLIM USB-C STRT 1.8m
  • Rohs: Duty-To-Declare
  • Part No: L28764-005
  • Description: Battery 4C, 15.4VDC, 61Wh, 3.99Ah, LITHIUM, SP0
  • Rohs: Compliant

Check the Battery with ... PassMark BatteryMon - UPS & laptop computer.

1) Connect the AC-Adapter to notebook.

2) Opne the software and press "Start" button.

  • Battery Monitor.PNG

If not charge battery, is possible what the jack in notebook have damage and needed replace.

Try before, delete all line of battery from Device Administrator (see image) and then reinitialize tehe notebook.

  • Batería.PNG 

 

Thank you for visiting the HP Public Forum.
Have a nice day !.
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‎10-28-2019 11:34 PM

HP Recommended

Hello, thank you for informing me that it is not just my computer with this charging issue. 

 

Did yours, later on, decide to charge again? This is the case with mine. I am currently on the fence about sending it in for maintenance work/check, or leaving it with hopes for the best.

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‎10-30-2019 09:26 AM

HP Recommended

Hi. Up until this year, after not charging for a while, it then suddenly used to decide to start charging again without me doing anything different. But a few months ago now one of the USB C ports seems totally dead for charging or anything else. Still haven't heard anything back from HP on my email - chased again today. Pretty disappointed so far in the lack of responses from them.

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