HP stream laptop 11-ah1xx's keyboard isn't working.

[light028]

hey so , as mentioned in question my friend's HP stream laptop 11-ah1xx keyboard isn't working to be more precise "windows keys aren't working , and arrows key and the alphabets keys doesn't respond correctly. i ran the hardware diagnostics test and it passed , did the driver removal thing and sticky buttons are off. any idea what could be the issue. 

[Riddle_Decipher]

@light028 I'd love to help you, help your friend, resolve the issue with the keyboard, although, there's something I need to know:

Did you check if the issue occurs on an external keyboard? if not, please do.

And, while you respond to that, here's what you need to do:

I recommend you attempt the below steps to identify the cause of the failure and resolve it accordingly:

• Try changing the keyboard layout/language and check if it works: Click here for steps.
• Clean the keyboard with compressed air (blow compressed air in the gaps between keys). This removes some lint and dust. 
• Shut down the laptop, remove the battery and cable for a moment, press and hold the start button for 60 seconds
• Replace the battery, restart the notebook,
• if the issue persists, perform an interactive hardware test on the keyboard using the steps mentioned on this link: Click here (look under "Running Component Tests > Keyboard test").

If the test fails, you can find the part number on the HP Parts Surfer & replace the parts on the HP Parts Store.

Or write back to me for alternate solutions to getting it fixed via HP.

P.S: Welcome to HP Community 😉

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[light028]

Hey , thanks for reply yes , we tried with external keyboard it works fine with it.

Just having issues with inbuilt one.

[Riddle_Decipher]

@light028 In that case, you may make use of the links I shared to have the internal display replaced on your own, and if the device is within an HP warranty, I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.