HP truevision HD camera not working in Windows 7

[stefco89]

Hi everybody,

One week ago I bought HP 17ak006nm laptop. I was succesful at solving all the issues with network and graphics, but there is one more that I just couldn't find solution to, and that is my HP TrueVision HD integrated camera.

Windows 7 is just not detecting it at all. If I go to Device Manager, there is not even an option for Imaging devices. Searching for hardware changes is not finding it, it's also not listed when I check to see hidden devices. I tried all kinds of different methods that I found online, but nothing works.

Strange is that is working just fine in Windows 10. And I even tried to see if it will work in Linux (Ubuntu) and after only two lines of code in terminal it worked there also. So I don't think this is some wire not connected problem because two other operating systems are detecting it just fine. Only windows 7 have a problem with it.

If anybody could help me solve this issue, I would be very greatfull. And sorry for bad english. 

[Paul_Tikkanen · Accepted solution]

Hi:

The camera is USB powered.

Did you install the AMD chipset driver for your platform and restart the PC?

If not, you need to.  You want the first file listed on the webpage.

http://support.amd.com/en-us/download/chipset?os=Windows%207%20-%2064

If that doesn't resolve the issue, the only other suggestion I can offer would be to install the W7 universal camera driver...

This package contains an HP Universal Camera Driver to support the integrated webcams in supported notebook models that are running a supported operating system.

http://ftp.hp.com/pub/softpaq/sp77501-78000/sp77963.exe

[stefco89]

That fixed it. Can't believe I didn't see anywhere this answer. Thank you so much for your help!! 🙂

Greetings

[Paul_Tikkanen]

You're very welcome.

[marion27]

Ok   I have downloaded

http://ftp.hp.com/pub/softpaq/sp77501-78000/sp77963.exe

Now what do I do?

Thanks