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‎05-08-2017 06:08 PM

HP Recommended
Product: HP 15 NOTEBOOK
Operating System: Microsoft Windows 10 (64-bit)

After installing Windows 10, using HP Support Assistant Update; The first two steps complete. Connecting and downloading updates, but the third step never completes and after awhile it stops and the  three next steps have an x next to them. When I open HP Support Assistant it still says I have never checked for updates. Any ideas?

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-08-2017 06:16 PM

HP Recommended

Hi,

 

You need to uninstall and install the latest version from hp website using the product number of your computer to access the drivers

 

Regards,

ichi

"Education costs money; so does Ignorance"

If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!


View solution in original post

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4 REPLIES 4

‎05-08-2017 06:16 PM

HP Recommended

Hi,

 

You need to uninstall and install the latest version from hp website using the product number of your computer to access the drivers

 

Regards,

ichi

"Education costs money; so does Ignorance"

If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!


Was this reply helpful? Yes No

‎05-08-2017 06:24 PM

HP Recommended
Hi,


Uninstall HP support assistant software already present in your system using control panel.

Then install this: http://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html

Check updates again.

I would also like to advice you not to do any BIOS updates through HP support assistant software.


Regards

Visruth
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‎05-08-2017 06:43 PM

HP Recommended

That did the trick. Thanks for the help.

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‎05-08-2017 06:52 PM

HP Recommended

Hi,

 

Youre welcome!

Please take note what @visruth mentioned about NOT UPDATING THE BIOS from HP Support Assistant..

 

Cheers

ichi

"Education costs money; so does Ignorance"

If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!


Was this reply helpful? Yes No
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