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    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
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Solved!

HP update process never completes

HP Recommended
HP 15 NOTEBOOK
Microsoft Windows 10 (64-bit)

After installing Windows 10, using HP Support Assistant Update; The first two steps complete. Connecting and downloading updates, but the third step never completes and after awhile it stops and the  three next steps have an x next to them. When I open HP Support Assistant it still says I have never checked for updates. Any ideas?

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HP Recommended

Hi,

 

You need to uninstall and install the latest version from hp website using the product number of your computer to access the drivers

 

Regards,

ichi

"Education costs money; so does Ignorance"

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HP Recommended
Hi,


Uninstall HP support assistant software already present in your system using control panel.

Then install this: http://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html

Check updates again.

I would also like to advice you not to do any BIOS updates through HP support assistant software.


Regards

Visruth
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HP Recommended

That did the trick. Thanks for the help.

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HP Recommended

Hi,

 

Youre welcome!

Please take note what @visruth mentioned about NOT UPDATING THE BIOS from HP Support Assistant..

 

Cheers

ichi

"Education costs money; so does Ignorance"

If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!


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