• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎12-17-2025 06:37 AM

HP Recommended

I purchased my HP Victus gaming laptop from Notebookbilliger.de in May 2025. However, the HP warranty shows a start date of November 2024 and an end date of 20.12.2025, which does not align with my actual purchase date.

I disputed the warranty start date and uploaded my purchase receipt as requested, but the warranty information was not updated. I was given case number 5152919704, which was opened and closed on the same day without correcting the issue.

I would appreciate assistance in reviewing this case and rectifying the warranty start and end dates accordingly.

Reply
1 REPLY 1

‎12-17-2025 08:44 AM

HP Recommended

As long as you have a statement or email from HP showing the new expiration date you should be OK.

Did you get confirmation of the new expiration date?

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.