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04-25-2020 01:57 PM
I just bought this laptop (2020) and am so disappointed in the Camera app. The build is 2006-06-21 and there still isn't an update to the driver. For the price of this laptop I would have expected a few 'settings' for the Camera, but all it can do is adjust brightness. I have driver version 10.0.18362.693 and says it is up-to-date. I had somewhere set it to blur my background but now can't get it back, but when I hold Skype or Zoom meetings I don't want the whole world to see my entire room with the wide angle. Can someone suggest a setting or perhaps even a better camera? tia
04-30-2020 12:55 PM - edited 04-30-2020 12:58 PM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
Step 1: Locate and toggle the camera privacy switch or press the camera shutter key
Select HP notebook models to come with a camera privacy switch or a camera shutter key that turns the camera off and on. By default, the camera is turned on.
Camera privacy switch
The camera privacy switch is located on the side of your computer. To turn off your camera, slide the camera privacy switch toward the icon next to the switch. To turn the camera back on, slide the switch away from the icon.
Camera shutter key
The camera shutter key is located on the action key row of your keyboard. To turn off your camera, press the camera shutter key. To turn the camera back on, press the shutter key again.
Camera shutter LED
LED on: The camera is off.
LED off: The camera is on.
Figure : Camera shutter key location
Step 2: Troubleshoot the camera
If the error continues, refer to HP PCs - Webcam Troubleshooting (Windows 10, 😎 for additional camera troubleshooting tips.
Step 3: Install a new USB camera
If the camera is still missing, install and connect a new USB camera.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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