HP will not offer a free repair within warrenty period and a 3 year extended care pack

[Simplyc]

I have an HP 17-ca1012na that has started coming apart at the hinges. 

A seemingly common problem with HP laptops, my laptop began with a clicking sound and has now separated. I have taken it to be looked at and the hinges are intact but the actual casing has begun to lift.  I have seen another user on this forum with my laptop have the same problem.  

HP claim that unless the manufacture has specified there is a defect with a laptop, then it is automatically a paid repair. How do they know there is a defect without even looking?

While my laptop is still in warranty, I have contacted HP and they have quoted me £170 for a paid repair. I also have a 3 year extended warranty, which means nothing to them. 

HP now refuse to contact me regarding this issue and I have no one else to talk to. I think it is unfair that we pay for a product and are offered no support for it, even when we pay extra for the support. 

Has anyone else had much luck with getting their laptop casing/hinge repaired without charge within warranty period? OR even looked at by an HP engineer?

Is there any one else higher than customer relations I can talk to?

[Prométhée · Accepted solution]

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