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‎01-18-2021 02:54 PM

HP Recommended
Product: HP SVA BrightView Laptop and Wireless USB Mouse Z3700
Operating System: Microsoft Windows 10 (64-bit)

The dongle on my HP Wireless USB Mouse Z3700 came apart when attempting to remove it from the usb port of my HP SVA BrightView Laptop and only the plastic piece that you hold on to and the inner electronic part of the dongle came out out, and now the metal part of the dongle is still stuck in the port with no way of removing it! Please any suggestions on how to remove it from the port. Thanks!

1 person had the same question
1 REPLY 1

‎01-21-2021 07:32 AM

HP Recommended

@Rosedarling1

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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