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‎07-31-2020 04:28 PM

HP Recommended
Product: HP x360 Envy

Left hinge/latch has broken in my HP x360 envy laptop. the same problem that is faced by many others and must be HP design flaw. Please let me know how to fix this issue? what are the best options?  appreciate your quick help.

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3 REPLIES 3

‎08-01-2020 12:44 AM

HP Recommended

Hi @Jay1979

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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‎08-03-2020 11:02 AM

HP Recommended

Hp support team. Your responses is not at all helpful. Pls give proper information - contact details of help desk, phone number etc, cost of repair, this is your design flaw and all of your consumers are facing this issue, any recall or support.

 

dont send me the standard template message and irritate me to leave feedback for your disappointing service.

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‎08-04-2020 02:04 AM

HP Recommended

@Jay1979

 

Please Contact HP in your region regarding the service options for your computer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

Asmita
I am an HP Employee

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