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‎06-06-2020 12:48 PM

HP Recommended
Product: Pavilion x360
Operating System: Microsoft Windows 10 (64-bit)

Hi (writing desperately here)

 

Bought my laptop in 2015.

Got a diagnostics with authorized HP partner service center in my country. In the end I had to replace the following:

 

HP NP03XL 11.4V, 43WH - battery

CPU cooling fan PN: 768021-001

 

After that laptop is not recognizing the new battery. Ran several tests:

 

CeementBatteryCheckResult: 12

DevicesSupported: 0

DeviceCount: 0

 

When plugged to charger shows 255%

When unplugged says "no data" and shows 100%

 

help..

3 REPLIES 3

‎06-06-2020 01:59 PM

HP Recommended

@Altynay_B 

 

What is your Pavilion x360 ? Is it on the following list  (there are 98 models)

 

     https://partsurfer.hp.com/Search.aspx?searchText=768021-001

 

Regards.

BH
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‎06-06-2020 11:34 PM - last edited on ‎06-08-2020 06:40 AM by

HP Recommended

Hi, Banhein.

 

Couldn't figure out how to find my model/ But below sending more info:

 

HP Pavilion 13-a050er x360 Convertible

Model: J1T49EA

 

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‎06-06-2020 11:38 PM

HP Recommended

Also I did the following:

 

-HP PC Hardware diagnostics test

-HP Support Assistant test

- Checked battery drivers (seems they're OK)

- Checked BIOS update (also no need to update)

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