cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Yaffei
New member
2 1 0 0
Message 1 of 4
101
Flag Post
HP Recommended

Solved!

HPSA updated and my computer wont work

Pavilion gaming, model 15-ak000nj

Hello everyone!

Today I was asked by HP support assistant to reboot my PC due to an update, probably (didn't go in to the software to see the reason) and after my PC just cannot do anything, I cannot go into setting in any way (tried all of the tips through the microsoft website) it's just painted grey and isn't pressable, Google Chrome and Edge keeps crashing, my antivirus (Avast) cannot run and when I contacted HP telephone support, they could not help me because my warranty has expired (bought it in 2015).

It worked great until this update and I'd ra ther not spend money in the lab for trying to fix it and wondered maybe there's a solution before I'll do a factory reset, which I would like to be my last option.

Any help would be very appeiciated! Thank you.

3 REPLIES 3
HP Support Agent
HP Support Agent
10,031 10,005 407 473
Message 2 of 4
66
Flag Post
HP Recommended

Solved!

HPSA updated and my computer wont work

@Yaffei
Thank you for posting on the HP Support Community.

 

Apologize for the inconvenience caused, this sounds like software related issue and this could be fixed by reinstall windows OS operating system. I would suggest please perform a factory reset as per your convenience and keep me posted on the results.

ECHO_LAKE
I am an HP Employee

Yaffei
New member
2 1 0 0
Message 3 of 4
57
Flag Post
HP Recommended

Solved!

HPSA updated and my computer wont work

Thank you for answering, first of all!

I did try to do the factory reset and ended up with the notebook on BIOS mode telling me that the boot failed (3F0) and it didn't recognise the OS that came with the PC (windows 8.1).

After touring forums for hours and using a working friend's PC, I managed to install windows again and did a factory reset successfully, using the Microsoft Windows 10 tool on a USB.

I do have to note that I won't be using the HP Support Assistant software anymore since it was the source of the problem to begin with.

Thanks again for answering my post, all the best 🙂

Reply
0 Kudos
Tags (2)
HP Support Agent
HP Support Agent
10,031 10,005 407 473
Message 4 of 4
34
Flag Post
HP Recommended

Solved!

HPSA updated and my computer wont work

@Yaffei

Thank you for posting back. 

 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.


Have a nice day ahead.

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation