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‎02-14-2021 01:54 AM - edited ‎02-14-2021 02:14 AM

HP Recommended
Product: OMEN by HP Laptop PC 17-cb0000
Operating System: Microsoft Windows 10 (64-bit)

Hello,


About 2 months ago I sent my Notebook out for repair (under warranty) and they notified me it would take two months as they were waiting for a part. I contacted them and they notified me the battery needed replaced and it was out of stock. They said they fixed the other issues and if I wanted the would ship the Notebook back and ship the battery at a later date for me to install myself (spoke to HP support on the phone.)

It is now months down the road and I haven't heard anything back about the battery replacement and my case number order number cannot be found and my warranty is up. 

Where do I go from here? Any help would be much appreciated. 

1 REPLY 1

‎02-16-2021 01:41 PM

HP Recommended

@ExpectedValue

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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