Hairline fracture near left hinge. Not covered by limited warranty !!!

[KramRolyat]

I've just had my x360 returned from a warranty repair stating "your Unit Has Been Returned Unrepaired" !! with the reason being "Unit not covered for hinge issue" which I find unbelievable.

The device has a hairline fracture on the top casing about 1 inch from the left hand hinge and it is slowly growing. I conmtacted HP support and was told it was 'user damage'. There is no damage the laptop has never been dropped and only used in a home environment and only by myself. There is no other flaw with the device - everything is perfect. I notice from this forum that the issue with hinges is somewhat long-lived.

My gripe is now two-fold. (1) the hairline crack is growing with normal use of the laptop and (2) more importantly, having checked the warrant exclusions there is no mention of the word 'hinge'; I do not understand how this is not a valid warranty claim for defective workmanship. So a year after buying a reasonably expensive laptop it is now unusable because of a defective design / part of HP's choice and making. 

[Riddle_Decipher]

@KramRolyat I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

[KramRolyat]

Hi, thanks for the message. I've replied via PM and have included the details as well as the photographs I took when the original support case was opened. I've also attached HP's final 'resolution' that says, in effect, this isn't covered.

Cheers

[Riddle_Decipher]

@KramRolyat Thank you for the details, I have forwarded the information to the concerned team and they will get back to you on this, shortly!

 I appreciate your patience and I hope you have a good day, ahead!