Hard Disk 1 Fault

[Nnairek]

Hi,

My HP 2000 Notebook PC won't start and I am still under warranty. it says it has trouble communicating with a device or harddrive.  I'm getting:

harddisk 1 fault.

system memory is okay

hard disk smart is okay

For diagnostic log, I'm getting a 0303 and 090D error.

Thank you for your assistance.

K

[Kalt · Accepted solution]

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@Nnairek wrote:

Hi,

My HP 2000 Notebook PC won't start and I am still under warranty. it says it has trouble communicating with a device or harddrive.  I'm getting:

harddisk 1 fault.

system memory is okay

hard disk smart is okay

For diagnostic log, I'm getting a 0303 and 090D error.

Thank you for your assistance.

K

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You'll need to have the hard drive replacement, then reinstall the OS.

Call HP (if you're in the US) at 1-800-474-6836 to get warranty support.

[Nnairek]

Thanks for responding. I've been having trouble with the number but will continue to try.

[Kalt]

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@Nnairek wrote:

Thanks for responding. I've been having trouble with the number but will continue to try.

---

No problem.  Let us know if you need help with anything else.  We can do anything but send you parts here!

[Melek2]

Hi I have the same problem as the person above my hp laptop says 1fault hard disk hard disk smart ok system memory ok don't really know what to do just have a black screen with message hard disc 1fault

[Abhi-tripathi]

I have problem with HP laptop it is not starting windows installation it is showing setup is starting after going diagnostics option

I get
Primary Hard disk
Self test
Quick test
Hard disk 1fault (303)