cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Su_Beginner
Level 1
7 3 0 0
Message 1 of 4
278
Flag Post

Hard Disk error 301

HP Recommended
Notebook 15-Be014tu
Microsoft Windows 10 (64-bit)

Hello, 

I am recently having this trouble, my laptop suddenly turns blue screen with a sad face and an error and restarting message. When I try to start the laptop a black screen with a error message - hard disk 1 (301) comes up. What is the problem and how to solve it? 

IMG_20191027_195249313.jpg

 

3 REPLIES 3
TheBestofWorld
Level 4
74 70 2 9
Message 2 of 4
Flag Post
HP Recommended

Hi!, @Su_Beginner :

Try again with other test. If newsly fail, then you needed replace the Hard Disk.

You can registry, from … https://www.register.hp.com/apac/flowPage/registration/index.do?execution=e1s1&cc=IN&lang=en

Check for warranty, from … https://support.hp.com/in-en/checkwarranty

If have warranty, call to Centrer of Support and Assistance of HP, more near your home. If not, needed purchase.

Your notebook, is … https://support.hp.com/us-en/product/HP-15-be000-Notebook-PC-series/10862306/model/14689069?jumpid=r...

The Generic Maintenance & Service Manual, is … http://h10032.www1.hp.com/ctg/Manual/c06189775

1AC.PNG

Have Drive ...

  • Part No: 676423-855
  • Description: Assembly hard drive SATA III 1TB, 5400rpm, 2.5in
  • Rohs: COMPLY_2.07

The recognized Brand's are ... Hitachi, Seagate, Maxtor, Western Digital (WD), Samsung, etc ...

You can intend purchase from ... eBay, Amazon, etc ...

 

Thank you for visiting the HP Public Forum.
Have a nice day !.
Was this reply helpful? Yes No
Su_Beginner
Author
Level 1
7 3 0 0
Message 3 of 4
Flag Post
HP Recommended

Thank you for the answer. I think it is gone for good. How soon do I need to change the hard drive? I have my exams in 1 month, so too busy to go to change? Can I use a larger size hard drive, like 2 tb?

Tags (1)
Was this reply helpful? Yes No
TheBestofWorld
Level 4
74 70 2 9
Message 4 of 4
Flag Post
HP Recommended

Hi!, @Su_Beginner :

If you have already received the error code 301, it is very likely that you have or logical damage that can be repaired or physical damage, which will be accentuated as you use it. Try, save the important data in another external storage device by USB and use a recovery tool, to try to repair the sectors that may be damaged. The tool is from easeus that you can download from the Web, called … How to Repair Bad Sector on Hard Disk in Windows

From the Generic Maintenance and Service Manual, the possibility (checked before install) what you have for HDD,

is ...

  • Part No: 801808-005
  • Description: SPS-HDD 2TB 5400RPM SATA RAW 9
  • Rohs: COMPLY_2.05
Thank you for visiting the HP Public Forum.
Have a nice day !.
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation