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Johnnyec
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Hard Drive Error Code

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HP LAPTOP 15-BS0, ITJ82UA

i recently got a used computer that will not start. Ran diagnostics everything looks ok except for hard drive error. The error is: PG92LW=8T1AJF-XD7UQK-60UV03. Can anyone tell me what this is?

 

thanks - John

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WAWood
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@Johnnyec 

That error code means your disk drive is failing and needs to be replaced.

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Paul_Tikkanen
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Hi, @Johnnyec 

 

Below is the failure code generated by the code you posted, minus your notebook's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
PG92LW-8T1AJF-XD7UQK-60UV03OKXXXXXXXXXX3/20/21303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

You will need to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

HP 15 Laptop PC (Intel)HP 15g Laptop PCHP 15q Laptop PC Maintenance and Service Guide

 

You may want to consider replacing the 2.5" mechanical hard drive with a better performing solid state drive (SSD).

 

I also believe that your notebook has a M.2 slot and that slot supports SATA M.2 SSD's so that is another drive option for you.

 

After you replace the drive (either way), you can use another Windows PC running W7 64 bit or newer to create a bootable USB recovery drive with the HP cloud recovery tool that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

 

 

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