• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎12-19-2021 08:51 PM

HP Recommended
Product: HP Notebook - 15-bs113dx
Operating System: Microsoft Windows 10 (64-bit)

Hello,

System is very sluggish and hard drive usage is at 100% most of the time in task manager.

Ran the diagnostic and have the following failure code.

6CQ840-96DAT1-XD7W21-618103.

 

Is this drive about to fail?

 

 

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-19-2021 09:19 PM

HP Recommended

@ejlviking 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

For (original) Windows 10. Please use

 

      https://support.hp.com/us-en/document/c06162205

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎12-19-2021 09:19 PM

HP Recommended

@ejlviking 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

For (original) Windows 10. Please use

 

      https://support.hp.com/us-en/document/c06162205

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




1 person found this reply helpful
Was this reply helpful? Yes No

‎12-19-2021 10:25 PM

HP Recommended

Hard drive gone bad?

 

Now is a good time to install a SSD drive, you will get a huge speed increase with a SSD drive.

There are many SSD drives to choose from, browse Amazon and find something you like.

 

https://www.amazon.com/dp/B08QBMD6P4/

https://www.amazon.com/Blue-NAND-500GB-SSD-WDS500G2B0A/dp/B073SBZ8YH/

https://www.amazon.com/dp/B072R78B6Q/

 

You can also go to the Microsoft website to download Windows 10, or windows 11 if your PC supports it. Download the media creation tool and run it, you can then download the ISO or for a USB drive.

 

https://www.microsoft.com/en-us/software-download/windows10

https://www.microsoft.com/en-us/software-download/windows11

 

Was this reply helpful? Yes No

‎12-20-2021 08:54 AM

HP Recommended

Thanks I will be replacing the drive.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.