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HP Recommended
Pavilion 15 AB129CY
Microsoft Windows 10 (64-bit)

Computer failed to boot, I ran a hard dive test and got an error 

Failure ID: PSPS3G-7TC98J-RXG2MF-60T503

I contacted HP they stated the hard drive failed and I needed a new one.  I order a recovery DVD set to reinstall windows.

I installed a new SSD and it is not being recognized. 

The recovery disk says no hard drive found.

When I ran a test I get no drive found and there is an error Hard Drive - 3F0

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@TEE_PEL,

 

Thanks for posting your query in the HP support forums.A good day to you. Brilliant efforts and terrific troubleshooting of the issue. Kudos to you for that. I am glad to assist you.

 

Did you check if the SSD is compatible with the notebook by checking the service guide of the notebook?

Was it purchased online or from a local store?

  • Please update the bios and check again if it gets detected. follow instructions from this link: https://support.hp.com/us-en/document/ish_3932413-2337994-16 
  • to update the bios. Now check if it gets detected.
  • Otherwise reseat the SSD once again and check again if it gets detected.
  • If the issue continues then contact a local technician or the store that you purchased the SSD from to figure out whether the SSD is faulty or the slot on the motherboard is faulty.

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂

 

DavidSMP
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

@TEE_PEL,

 

Thanks for posting your query in the HP support forums.A good day to you. Brilliant efforts and terrific troubleshooting of the issue. Kudos to you for that. I am glad to assist you.

 

Did you check if the SSD is compatible with the notebook by checking the service guide of the notebook?

Was it purchased online or from a local store?

  • Please update the bios and check again if it gets detected. follow instructions from this link: https://support.hp.com/us-en/document/ish_3932413-2337994-16 
  • to update the bios. Now check if it gets detected.
  • Otherwise reseat the SSD once again and check again if it gets detected.
  • If the issue continues then contact a local technician or the store that you purchased the SSD from to figure out whether the SSD is faulty or the slot on the motherboard is faulty.

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂

 

DavidSMP
I am an HP Employee

HP Recommended

Thanks for the help the drive wasnt seated properly. Reinstallation corrected the issues.

HP Recommended

@TEE_PEL,

 

I reviewed the post and it is awesome to hear from you again. I am glad that reseating the hard drive corrected the issue for you. This is music to my ears. It has been terrific to work with you.

 

 

If this helps,  to simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as Accepted Solution as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed year ahead and stay healthy. 🙂

 Cheers!

 

DavidSMP
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.