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‎04-21-2020 01:48 AM

HP Recommended
Product: HP 15.6in Celeron 4GB 1TB FHD Laptop
Operating System: Microsoft Windows 10 (32-bit)

Hi there,

 

New laptop would not boot to Windows (black screen).  Able to get to the Hardware Diagnotics screen and ran a check and was given the following error

 

Failure ID: PU54W-A2JA3G-XD7U21-619SO3

 

Any ideas what this relates to and why Windows won't boot as normal?

 

Laptop is 30 days old as of today...

 

P

5 REPLIES 5

‎04-21-2020 05:37 AM

HP Recommended

Hi

missing a digit

4 x 6 code please. 

 

First block is only 5 characters.

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‎04-21-2020 05:51 AM

HP Recommended

Hi

03 is usually a HDD failure, so please re-post the error if possible.

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‎04-21-2020 06:22 AM

HP Recommended

Sorry, you're correct

 

The correct Failure ID is PU54HW-A2JAA3G-XD7U21-619SO3

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‎04-21-2020 08:28 AM - edited ‎04-21-2020 08:32 AM

HP Recommended

Hi

So with the correct code we get..

PU54HW-A2JA3G-XD7U21-619SO3      -- 4/21/20 -305-  Storage -- 

Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive

Hard Disk 1 Full Test Failure

 

on your  HP Notebook - 15-da0072na

https://support.hp.com/gb-en/product/hp-15-da0000-laptop-pc/20395828/model/32796515?sku=8UJ70EA

 

So the warranty contacts are....

https://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

 

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‎04-21-2020 08:36 AM - last edited on ‎04-23-2020 01:08 PM by Retired

HP Recommended

https://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

In-Warranty: visit support.hp.com/gb-en/ for HP Drivers, troubleshooting, diagnostic tools, documents and videos, detailed product information and support forums. For faster support, create your case online at support.hp.com/gb-en/contact-hp/ 

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