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‎02-18-2022 08:02 AM

HP Recommended
Operating System: Microsoft Windows 7 (32-bit)

HP Pavillion g6 laptop getting Failure id: 9LPP13-67JB1H-MFPX1F-60XW03.  What does this mean?

9 REPLIES 9

‎02-18-2022 08:20 AM - edited ‎02-18-2022 08:21 AM

HP Recommended

Hi:

 

Below is the failure report generated by the code you posted, minus your notebook's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
9LPP13-67JB1H-MFPX1F-60XW03OK00000000002/18/22303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

c03345657.pdf (hp.com)

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‎03-16-2022 07:50 AM

HP Recommended

A new hard drive has been installed and a Windows 7 reboot and repair disk requiring the original product key was used.  While I was able to reload Office using a disc, none of the ports are recognized, bluetooth and internet are not available.  Advice?

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‎03-16-2022 07:54 AM

HP Recommended

Sounds to me like you need to install device drivers.

 

Go to the device manager, and post the hardware ID's for the devices that need drivers so I can figure out what drivers they need.

 

Use this guide for how to find the hardware ID for a device...

 

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

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‎03-17-2022 10:50 AM

HP Recommended

EThernet Controller:  PCI/VEN_10EC&DEV_8136&SUBSYS_1841103C&REV_05

NETWORK CONTROLLER:   PCI/VEN_1814&DEV_539A&SUBSYS_1839103C&REV_00

PCI DEVICE:  PCI/VEN_10EC&DEV_5229&SUBSYS_1841103C&REV_01

PCI SIMPLE COMMUNICATIONS CONTROLLER:  PCI/VEN_8086&DEV_1E3A&SUBSYS_1841103&REV_04

SM BUS CONTROLLER:  PCI/VEN_8086&DEV_1E22&SUBSYS_1841103C&REV_04

UNIVERSAL SERIAL BUS(USB) CONTROLLER:  PCI/VEN_8086&DEV_1E31&SUBSYS_1841103C&REV_04

UNKNOWN DEVICE:  ACPI\HPQ0004

 

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‎03-17-2022 11:00 AM

HP Recommended

Hi:

 

You need these drivers...

 

SM BUS CONTROLLER:  Install this driver first and restart the PC.

 

Intel Chipset Installation Utility and Driver

 

https://ftp.hp.com/pub/softpaq/sp55501-56000/sp55970.exe 

 

Ethernet Controller:

 

Realtek Local Area Network (LAN) Driver

 

https://ftp.hp.com/pub/softpaq/sp55501-56000/sp55979.exe

 

NETWORK CONTROLLER:

 

Ralink 802.11 b/g/n WiFi Adapter Driver

 

https://ftp.hp.com/pub/softpaq/sp58501-59000/sp58586.exe

 

PCI DEVICE: 

 

Realtek Card Reader Driver

 

https://ftp.hp.com/pub/softpaq/sp55501-56000/sp55978.exe

 

PCI SIMPLE COMMUNICATIONS CONTROLLER:

 

Intel Management Engine Interface (MEI) Driver

 

https://ftp.hp.com/pub/softpaq/sp55501-56000/sp55972.exe

 

UNIVERSAL SERIAL BUS(USB) CONTROLLER:

 

Intel USB 3.0 Host Controller Driver

 

https://ftp.hp.com/pub/softpaq/sp55501-56000/sp55975.exe

 

UNKNOWN DEVICE: 

 

HP ProtectSmart Hard Drive Protection

 

https://ftp.hp.com/pub/softpaq/sp57001-57500/sp57232.exe 

 

 

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‎03-17-2022 01:18 PM

HP Recommended

THANK YOU!

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‎03-17-2022 01:19 PM

HP Recommended

THANK YOU!  How do I get those drivers onto the computer when I can't get internet nor do the USB drives work?

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‎03-17-2022 01:20 PM

HP Recommended

My other computer is a Mac and it will not open the links provided.

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‎03-17-2022 01:24 PM

HP Recommended

You're very welcome.

 

You will have to use another Windows PC and download the drivers from there.

 

Save them to a USB flash drive.

 

One of the USB ports your notebook has is a USB 2.0 port and that one should be working.

 

That would be the single port on the right side of the notebook.

 

Plug the flash drive in that port and run the drivers from there.

 

 

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