-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Re: Hard disk Short DST test failed
Create an account on the HP Community to personalize your profile and ask a question
06-27-2016 03:47 PM
My laptop HP ENVY 15-j059nr Quad Edition Notebook PC fails to start. I ran the HP UEFI quick test diagnostics using ESC + f2 on reboot the hard disk failed the Short DST test with failure code 64NC9H-6TA85K-MFGJWK-60ST03. What does this code mean.
Solved! Go to Solution.
Accepted Solutions
06-27-2016 03:59 PM
Hi,
The 24 character error code does confirm a failure of the short Disk Self Test ( DST ) and would indicate that the Hard Drive is failing and needs to be replaced. This is also consistent with your description of the issue.
If your notebook is still under warranty, contact HP and arrange to have the drive replaced - If needed, you can check your warranty status Here.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
06-27-2016 04:26 PM
The laptop is out of warranty. Can you send instructions on replacing the drive and recovering what is on the drive as it has been upgraded from the original Windows 8 to Windows 10. I do not know what the Windows 10 key is if I have to reinstall it. After I ran the test windows was able to run a repair, however, it freezes during the logon process.
06-27-2016 04:58 PM
Hi,
The drive on the link below is an example of one that would be fine for your notebook.
The procedure to replace the Hard Drive starts on Page 55 of your Maintenance & Service Guide.
Regarding reinstalling the operating system, as long as the previous installation of Windows 10 had activated Ok after the upgrade from 8.1, you can just create installation media and perform a clean installation as detailed in the guide on the following link. Note: At the activation screen, select 'I don't have a Product key' - Windows will activate automatically once the installation has completed.
http://www.howtogeek.com/224342/how-to-clean-install-windows-10/
If you need to retrieve personal files etc from the failed drive, one option would be to remove the HDD, place it in an external caddy - an example is on the link below - connect this to another PC and see if you can access your files.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
06-27-2016 06:52 PM
Looking at the manual it looks like the SSD and the HDD are 2 separate components. Is that the case or is it a single SSHD drive? If they are separate Do I need to replace both? Can I install a single 500GB SSD drive?
06-28-2016 01:21 AM
Hi,
The 24Gb SSD is a caching drive - you just need to replace the 750Gb mechanical hard drive.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
Didn't find what you were looking for? Ask the community