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‎09-25-2022 11:18 PM - last edited on ‎09-26-2022 07:11 AM by

HP Recommended
Product: HP Notebook - 15-bs212wm

Hey so I’ve recently have gotten a hard drive disk error and it doesn’t let me start my computer all the way up all it does is go to a black screen with a bunch of options and I ran a test and the short dst failed I was wondering if just replacing the hard drive would make it work all over again?

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1 REPLY 1

‎09-26-2022 07:22 AM

HP Recommended

Hi:

 

Yes, replacing the hard drive should resolve the problem.

 

You may want to consider replacing the 500 GB 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

 

Below is the link to the service manual.

 

HP 15 Laptop PC (Intel)HP 15g Laptop PCHP 15q Laptop PC Maintenance and Service Guide

 

After you replace the drive, your notebook is supported by the HP cloud recovery tool which you can use on another PC running W7 64 bit or newer and using a 32 GB USB flash drive, create a bootable recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use the utility...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

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