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‎12-06-2018 06:11 AM

HP Recommended
Product: HP ProBook 4440s
Operating System: Microsoft Windows 10 (64-bit)

HP Diag.PNGHP error.PNGI have performed a system test on HP Pc hardware Diagnostics Windows software. I found short drive self test failed with a failuer id: GLN39L-83C9AL-QFPJW1-619N13.  What does it mean? Do I must have to change my hdd or any repair option available there?

 

( I am providing two screenshots. The one is from Pc hardware Diagnostics Windows software during the short drive self test. The another is from HP Support assistant during Hard drive check.)

3 people had the same question
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Accepted Solutions

‎12-06-2018 06:26 AM

HP Recommended

Actually the second screenshot pretty much explains the problem and the hard drive should be replaced before the drives fails.  There is no repair option.  The fact that you know this is a benefit because it will be fairly easy to do the replacement and clone the old drive before it fails.

I would recommemd that you quit using the PC until the drive is replaced to lessen the chances of a failure before the new drive is installed.


I'm not an HP employee.
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1 REPLY 1

‎12-06-2018 06:26 AM

HP Recommended

Actually the second screenshot pretty much explains the problem and the hard drive should be replaced before the drives fails.  There is no repair option.  The fact that you know this is a benefit because it will be fairly easy to do the replacement and clone the old drive before it fails.

I would recommemd that you quit using the PC until the drive is replaced to lessen the chances of a failure before the new drive is installed.


I'm not an HP employee.
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