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‎10-21-2020 04:57 PM

HP Recommended
Product: 15-1010wm

Hello I am having an issue with my HP Notebook reading an error code failure ID 9k1ux1-7aea97-mfpV7f-60b203. Os is Windows 10 not sure which one. Code read warranty was expired how can I update the warranty

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1 REPLY 1

‎10-21-2020 06:35 PM

HP Recommended

@KD40 

When you bought the laptop, the warranty start date reflected when it was BUILT, not when you BOUGHT it.  You should have then registered it with HP to reset the start date.  If you already did that and the 12-month warranty has really expired, then you are out of luck because you would now have to pay to replace the drive.

 

If you did not do that and have time left on the 12 months, then you need to contact HP to get the date reset.

 

USA/Canada HP contact info: https://support.hp.com/us-en/contact-hp



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