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HP Notebook - 15-f387wm (Touch) (ENERGY STAR)

BF94237B-5D22-4FA9-AFEA-719BB0326326.jpeg

Hard drive test failed. I am not sure what hard drive to purchase so I can change it. 

1 REPLY 1
HP Recommended

Hello @Atenasss 

Sorry to hear that you are having problems ... I would like to help you.


(1The HP Notebook - 15-f387wm (Touch) Product Specifications

Hard Drive
500 GB 5400 rpm SATA

 

(2) Buy a better drive as replacement:

Ebay --->>> SamSung SSD 870 Evo 870 QVO 500GB Solid State Drive Laptop SATA 2.5"

Select Storage Capacity [ 870 Evo 500GB ]

ub6424_0-1661306818329.png

 

(3) Install <drive>

Download --->>> HP 15 Notebook PC Maintenance and Service Guide

Page 45 Component replacement procedures

 

ub6424_1-1661307340005.png

 

Page 47 Component replacement procedures

 

ub6424_2-1661307413980.png

 

 

(4) Reinstall windows operating system

 

Use the official Microsoft method:

https://www.microsoft.com/en-us/software-download/windows10ISO

After installation is done, download and install HP drivers

Software and drivers for HP Notebook - 15-f387wm (Touch)

 

Good luck

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.