Hard drive Failure in notebook

[Technohippy]

Notebook has been knocked and won't boot. showing the following error.

The SMART hard disk check has detected an imminent failure. 
To ensure no data loss, please backup the content immediately and run the Hard Disk Test in System Diagnostics.

diagnostics have been run and show a hard drive failure with the ID GSM57H-87B95R-XD7X61-61TW03

My assumption is that the drive is unrecoverable and would appreciate if someone can confirm or deny this. The Notebook is out of warranty.

the log for the test is as follows

2018-07-04 10:46:54 ================================================
2018-07-04 10:46:54 EFI System Diagnostic 5.8.0.0 Started
2018-07-04 10:46:54 Load Options =
2018-07-04 10:46:54 Console Control Protocol Not Available
2018-07-04 10:46:54 SysDiagsBiosData2011 Configuration Variable Acquired
2018-07-04 10:46:54 Found HP Thermal Diagnostic Protocol
2018-07-04 10:46:54 System ID: 80C1
2018-07-04 10:46:54 HP BIOS Image Interface Protocol Version 2.0
2018-07-04 10:46:54 Found 4 Processors 4 Enabled, Max 4 Processors
2018-07-04 10:46:54 Absolute Pointer Protocol Not Available
2018-07-04 10:46:54 0 UART device path node found.
2018-07-04 10:46:54 System Family: = 2
2018-07-04 10:46:54 PlatformLang reported as en-US.
2018-07-04 10:46:54 Language Selected is currently (eng).
2018-07-04 10:47:32 Initializing Drive Library.
2018-07-04 10:47:40 TscPerSecond = 06B263558h
2018-07-04 10:47:40 Installed DTD ATA Commands Protocol
2018-07-04 10:47:40 Found installed DTD ATA Commands Protocol supporting Packet Commands!
2018-07-04 10:47:40 Found 1 Hard Disk Drive.
2018-07-04 10:47:40 Drive 0 SMART Supported
2018-07-04 10:47:44 AtaCommandsInitAtaDriveData(): AtaCommandsGetSmartData() failed on WhichDrive(00). (Device Error)
2018-07-04 10:48:00 Found 1 Optical Disk Drive.
2018-07-04 10:48:00 AtaCommandsBindBlockIoProtocol(): Linked Block I/O Protocol (0x8DC99EA0) to Drive 1
2018-07-04 10:48:00 2 Total ATA Drives Found
2018-07-04 10:48:00 Found 1 handles supporting EFI_EXT_SCSI_PASS_THRU_PROTOCOL (143B7632-B81B-4CB7-ABD3-B625A5B9BFFE).
2018-07-04 10:48:00 SCSI device connected at Target 0x0100FFFFFFFFFFFF-FFFFFFFFFFFFFFFF Lun 0x0
2018-07-04 10:48:00 Device Node Sata(0x1,0x0,0x0).
2018-07-04 10:48:00 Drive 2 - The Medium is Removable
2018-07-04 10:48:00 GetVPDPage(): PassThru() failed. (Device Error)
2018-07-04 10:48:00 ExtScsiPassThruInitScsiDriveData(2): GetVPDPage(80) failed. (Device Error)
2018-07-04 10:48:00 ExtScsiPassThruInitializeScsiDiskSupport(): ExtScsiPassThruInitScsiDriveData() failed. (Device Error)
2018-07-04 10:48:00 No handle found supporting EFI_NVM_EXPRESS_PASS_THRU_PROTOCOL (EC51EF5C-2CF3-4A55-BF85-B63CA3B13F44).
2018-07-04 10:48:00 1 Total Hard Disc Drives Found
2018-07-04 10:48:00 1 Total Optical Disc Drives Found
2018-07-04 10:48:00 Found 1 Hard Disk Drives
2018-07-04 10:48:00 Found 1 Optical Disk Drives
2018-07-04 10:48:00 System ID: 80C1
2018-07-04 10:48:00 System Model: = HP Notebook
2018-07-04 10:48:00 System SKU: = N7J38EA#ABU
2018-07-04 10:48:00 System ID: 80C1
2018-07-04 10:48:00 Type 11 OS Image: BUILDID#15WW3HTT604#SABU#DABU
2018-07-04 10:48:00 HDD 0 Model : WDC WD10JPVX-60JC3T0
2018-07-04 10:48:00 HDD 0 Serial: WD-WXC1E85DU95K
2018-07-04 10:48:00 ODD 0 Model : hp DVDRW GUD1N
2018-07-04 10:48:00 ODD 0 Serial: M2AG1811304
2018-07-04 10:48:00 DIMM 0 Serial Number: 17761421
2018-07-04 10:48:00 DIMM 0 Part Number : 16KTF1G64HZ-1G6N1
2018-07-04 10:48:00 BIOS Revision: F.1E
2018-07-04 10:48:00 Platform Vendor ID : 0x8086
2018-07-04 10:48:00 Platform Device ID : 0x1604
2018-07-04 10:48:00 Only a single DIMM (Index 1) is populated on the system
2018-07-04 10:48:00 InitializeCeeLogs - No Records Found
2018-07-04 10:48:00 BattInit: Protocol 2010.
2018-07-04 10:48:00 Starting Graphical System Diagnostic Menu
2018-07-04 10:48:21 System Quick Test Selected
2018-07-04 10:48:21 Calculating Memory Test Time
2018-07-04 10:48:21 Total Memory 8116MB, Free 8022MB (2053818 Pages)
2018-07-04 10:48:21 Allocating parm buffer
2018-07-04 10:48:21 Init test cases
2018-07-04 10:48:21 Calculated 0x0000000021025B40 TSC Ticks per MB
2018-07-04 10:48:21 Failed save file - Volume Full.
2018-07-04 10:48:21 Failed save file - Volume Full.
2018-07-04 10:48:21 Estimated Total Time Required = 2663s
2018-07-04 10:48:21 Battery Test Started
2018-07-04 10:48:21 SmartAdapter: Adapter status is 0
2018-07-04 10:48:21 Number of batteries 1
2018-07-04 10:48:21 BattResetCharger: No.0 (Success).

[iomare · Accepted solution]

Hi,

It means the hard drive has failed and you will need to replace it. So, what you need is a 2.5" SATA3 hard drive from your preferred brand such as WD, Seagate... and capacity (up to 2TB because of tickness of drive) . You could also opt for a 2.5" SATA3 SSD such as the samsung 860 EVO which would increase everyday performance of the PC.

After replacing drive you can attach the old drive with a USB to SATA adapter to try to recover files from the old drive.

On page 42 of service manual you can see the steps to replace the drive:

http://h10032.www1.hp.com/ctg/Manual/c04653884

You can also take a look at these HP videos which can help:

http://h20574.www2.hp.com/results.htm?SID=7771404&MEID=CF9496C3-F4CE-4C61-AF9B-DDB805BA498A

You will need to reinstall the OS on the drive, either by using recovery disks, migrating a backup image or by downloading media creation tool from Microsoft on different PC, running and creating a bootable pendrive with the OS on it. Windows will automatically activate once installed and connected to Internet.

https://www.microsoft.com/en-us/software-download/windows10

If you choose this option you will need to use the pendrive to perform a clean install of Windows 10. You might need to disable fastboot and secure boot in BIOS. So, insert the pendrive in the PC and it should boot directly from the drive. If not, turn off PC by holding power button. Press power button and immediately keep pressing ESC  until startup menu appears and then press F9 and choose the pendrive in boot menu. Once it boots from pendrive follow the procedure to install Windows. You do not need a product key as it is in the firmware. Windows will automatically activate once installed and connected to internet.

When finished installing allow Windows to completely update and find all or most drivers. You can follow this process by going into settings > Security and update > click on Verify for updates. You might need to reboot a couple of times. Once completely updated you  can go into device manager and see if there are any missing drivers (there will be yellow exclamation mark next to the device). You can find these drivers and software on HP support page for your product.

https://support.hp.com/us-en/product/hp-15-ac100-notebook-pc-series/8499326/model/8903268/manuals

Hope it helps,

David

Please click on thumbs up for thanks

Please click on accept as solution if answered your question

[Technohippy]

Thanks for the information, David, very useful

[iomare]

Your welcome.

Let me know if you need any further help with the fix.

All the best,

David