• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎10-05-2018 07:50 PM

HP Recommended
Product: HPpavilion
Operating System: Microsoft Windows 8.1 (64-bit)

My laptop shows a message that there's an error in the Hard drive.

I ran a system diagnostics as instructed in https://support.hp.com/ph-en/document/c01443502 and the result was "Hard Drive SMART Check: FAILED". Please see screenshot below.

 20181006_073635.jpg

 

How do I repair this?

Please help.

 

Thanks,

Romeo

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-05-2018 07:56 PM

HP Recommended

@Romeo29, welcome to the forum.

 

The only way to repair this problem is to replace the hard drive.  If the computer is still booting, I suggest that you make a backup of your personal data before it fails completely.  You should buy a drive the same size or larger to assure that the Recovery media will work properly.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎10-05-2018 07:56 PM

HP Recommended

@Romeo29, welcome to the forum.

 

The only way to repair this problem is to replace the hard drive.  If the computer is still booting, I suggest that you make a backup of your personal data before it fails completely.  You should buy a drive the same size or larger to assure that the Recovery media will work properly.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No

‎10-05-2018 08:11 PM

HP Recommended

Oh man. I was hoping of fixing it without spending or replacing the hard drive.

Thanks for the reponse Old_geekster. 😃

Was this reply helpful? Yes No

‎10-05-2018 08:15 PM

HP Recommended

You are welcome, @Romeo29.

 

If you want to increase system performance considerably, you should consider buying a SSD.  They are a bit more money, but well worth it.  If you decide to go with a SSD I will be glad to help you with the installation.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.