Hard drive failure on laptop less than 3 years old

[Sofee-Cee]

My laptop is less than three years old and has suffered a hard disk failure. I cannot find a way to email HP to discuss if this the normal life expectancy of my product. 

Any advice on contact routes or life expectancies appreciated  

Thank you 

[VikramTheGreat]

Hi @Sofee-Cee,

Welcome to the HP support community.

I'm sorry to hear about your hard disk failure. While hard drives can fail over time, a failure within three years, especially if the laptop has been moderately used, can be frustrating. 

Typical Hard Drive Life Expectancy

• Standard HDDs: 3–5 years (average)
• SSDs: Often last longer, but can still fail due to firmware or power issues

If your laptop is less than 3 years old, and especially if it's still under warranty or covered by HP Care Pack, you may be eligible for a free repair or replacement.
 

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support