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‎03-06-2025 07:34 AM

HP Recommended
Product: HP Notebook - 15-da0053wm
Operating System: Microsoft Windows 10 (64-bit)

I have an older hp laptop, product ID is 4AL72UA#ABA. Fails to boot to Windows. Ran a hardware diagnostic check memory was a pass, hard drive was a fail with the error code Q4SAKS-9JE9T2-XD7XHG-618M03. Is there a forum to look up error codes? 

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2 REPLIES 2

‎03-06-2025 07:43 AM

HP Recommended

Hi @Jburkey 

 

The failure ID indicates that you should change the disk, you can verify in the following link

 

HP Customer Support - Service Center

 

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‎03-06-2025 07:45 AM

HP Recommended

You can enter the required information at the link below to get a report of the code and the most likely way to fix it.

 

HP Customer Support - Service Center

 

It could be a problem with either the 2.5" mechanical hard drive or the 16 GB Intel Optane M.2 memory device and I don't believe that the code will go into that kind of detail.

 

Since your notebook supports a NVMe SSD, you may want to consider removing the 2.5" drive and M.2 Optane memory and installing a much better performing NVMe SSD instead.

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