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04-15-2019 11:12 AM - edited 04-15-2019 11:13 AM
How do I determine what the hardware failure is and how do I correct it? This isi mpacting my boot time significantly. I have other similar errors in my event logs.
SettingSyncHost (8768,D,0) {97FCDA3B-A080-4B2A-89E4-829654337298}: A request to write to the file "C:\Users\pmaye\AppData\Local\Microsoft\Windows\SettingSync\metastore\edb.log" at offset 212992 (0x0000000000034000) for 4096 (0x00001000) bytes succeeded, but took an abnormally long time (137 seconds) to be serviced by the OS. In addition, 0 other I/O requests to this file have also taken an abnormally long time to be serviced since the last message regarding this problem was posted 155 seconds ago. This problem is likely due to faulty hardware. Please contact your hardware vendor for further assistance diagnosing the problem.
04-16-2019 01:04 PM
@paulie05 Here's what I recommend you do:
First, let's start with performing a hard reset on the PC to release any excessive static/power that could have caused the issue.
- Turn off the computer.
- Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
- Unplug the AC adapter from the computer.
- Press and hold down the Power button for about 15 seconds to drain any residual electrical charge from the capacitors that protect the memory.
- Press the Power button to turn on the computer.
- If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
Second, you can check if there is Bios update available for your PC, here is the link to download.
Performing an extensive test to identify any hardware issues:
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Hold the power button for at least five seconds to turn off the computer.
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Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
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On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
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Click Extensive Test.
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Click Run once, or Loop until error.
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While the test is running, the time remaining and test result for each component display on the screen.
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If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.
Depending on the test results, If the test passes then I would suggest you perform a complete system recovery.
Note: Recovery will wipe off everything from the computer. If you have anything important get in touch with some local stores to get your data backed up.
Click here to know: How to perform each step.
For more details, you can try these documents as well.
Keep me posted,
If the information I've provided was helpful,
give us some reinforcement by clicking the solution and kudos buttons,
that'll help us and others see that we've got the answers!
Good Luck.
Riddle_Decipher
I am an HP Employee
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