-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Re: Hardware diagnostics test failed

Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
08-10-2016 03:36 PM
Hello again - I hope you are well. I bought and installed the Travelstar 1T hard drive you recommended and am now trying to load Windows on it. Which edition of Win 10 do I select - as it has to match whatever the free upgrade was for my digital entitlement to work!
Rebecca Goveia
08-11-2016 09:08 AM
Okay thanks. I had Win 7 Home Premium 64 so I downloaded Win 10 Home x64 on a flash drive. I booted it from that and chose my language settings, accepted the terms & conditions, then clicked "Set Up". It then asks me for a Product Key, which I do not physically have for Win 10 - I have the digital entitlement license. So I clicked on Skip and now I have to select which choice: UPGRADE OR CUSTOM? I believe I should select CUSTOM (Advanced) but want to make sure. Please advise - thanks!
Rebecca Goveia
- « Previous
-
- 1
- 2
- Next »
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for?
Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.