Hardware failure ID

[Havocman99]

Can you tell we what the following hardware failure ID means. Many thanks

FAILURE ID M8C5X9-8GR96N-XD7X6K-61A103
PRODUCT ID X7G66EA#ABU

[CherylG]

Checksum:Failed

Not a good sign. Changing the cmos battery may/may not help.

[iomare]

Hi,

Are you sure that the error code is correct? Please check again, as a wrong error code will give checksum failed. When the error code appears is there any further info with the code? 

Try performing HP diagnostics fast test and see if any specific hardware fails.

https://support.hp.com/ee-en/document/c03467259

Let me know,

David

[Havocman99]

Hi guys, apologies should have explained myself better.
I have a non starting laptop.
I ran the HP diagnostics, specifically checking the hard drive and it failed with the fault code above, which yes is correct, double checked it.
So the hard drive long test has failed, but I wondered if the fault code ment a specific failure, ie, which part of the hard drive, or it was just FAIL and nothing more specific.
Cheers for your help and advice above, appreciated.

[iomare · Accepted solution]

Hi,

Yes, we can not be more specific than that even if the failure id did give a different answer than chesum failure.

Anyway, having failed the long test (or the quick test) you will need to replace the hard drive. 

So what you need is a new 2.5" SATA3 hard drive from your preferred brand and capacity (2 TB limit because of thickness of drive)

Example:

https://www.amazon.com/Seagate-BarraCuda-2-5-Inch-Internal-ST1000LM048/dp/B01LYNQXCP/ref=sr_1_3?ie=U...

or you could opt for an SSD such as the Samsung 860evo which would increase everyday performance of the PC.

On page 50 of service manual you can see the steps to replace the drive:

http://h10032.www1.hp.com/ctg/Manual/c05227786

You can also take a look at these HP videos for that model which can help with fix:

http://h20574.www2.hp.com/results.htm?SID=10862317&MEID=DCF73E2E-B847-414F-A43F-52FCC65135C9

You will need to reinstall the OS on the drive, either by using recovery disks, migrating a backup image or by downloading media creation tool from Microsoft on different PC, running and creating a bootable pendrive with the OS on it. (there is explanation on the Microsoft web page on how to create the pendrive) Windows will automatically activate once installed and connected to Internet.

https://www.microsoft.com/en-us/software-download/windows10

If you choose this option you will need to use the pendrive to perform a clean install of Windows 10. You might need to disable fastboot and secure boot in BIOS. So, insert the pendrive in the PC and it should boot directly from the drive. If not, turn off PC by holding power button. Press power button and immediately keep pressing ESC  until startup menu appears and then press F9 and choose the pendrive in boot menu. Once it boots from pendrive follow the procedure to install Windows. You do not need a product key as it is in the firmware. Windows will automatically activate once installed and connected to internet.

When finished installing allow Windows to completely update and find all or most drivers. You can follow this process by going into settings > Security and update > click on Verify for updates. You might need to reboot a couple of times. Once completely updated you  can go into device manager and see if there are any missing drivers (there will be yellow exclamation mark next to the device). You can find these drivers and software on HP support page for your product.

https://support.hp.com/us-en/product/hp-15-ba000-notebook-pc-series/10862317/model/12079581/product-...

Once you have installed the OS you can try recovering files from the old drive with a SATA to USB adapter and connect the drive to the PC like an external drive:

Example:

https://www.amazon.com/StarTech-com-SATA-Drive-Adapter-Cable/dp/B00HJZJI84/ref=sr_1_3?ie=UTF8&qid=15...

Let me know if you need any further help,

David

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[Havocman99]

Excellent help & advice thank you. Your time and effort in resolving my problem is much appreciated.

[iomare]

Your welcome.

Let me know if you need any further help.

All the best,

David