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‎05-02-2019 12:09 PM

HP Recommended
Product: Hp 17k-ak000
Operating System: Microsoft Windows 10 (64-bit)

Hello, I've got a problem with my laptop, I couldn't open any apps,  and I tried to diagnose the hardware and I got this Failure ID :  GU3U3F-8ST9KS-GXGGQK-61F703 . I tried to do a recovery of windows and I was getting errors too, and now when I open the laptop I have this info: boot device not found. Please install an operating system on your hard drive.  Hard disk (3F0). Pls help me to solve this issue.  Thx

1 REPLY 1

‎05-02-2019 02:17 PM

HP Recommended

Hi:

 

The error code reported, Hard Disk 1 Full Test Failure, means the hard drive needs to be replaced and the operating system reinstalled.

 

Below is the link to the service manual for your notebook.  The HDD R & R procedure can be found in chapter 6.

 

http://h10032.www1.hp.com/ctg/Manual/c05985644

 

You may want to consider replacing the mechanical hard drive with a better performing, normally more reliable solid state drive that fits your storage needs and budget.

 

After you replace the hard drive, you can reinstall W10 for free as follows...

 

You can make a W10 USB flash drive installer with the Microsoft Media Creation Tool, using an 8 GB flash drive using another Windows PC, if your PC is not working.

 

https://www.microsoft.com/en-us/software-download/windows10

 

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

 

Here are the steps to create the W10 USB flash drive installer...

 

Select Download tool now, and select Run.If you agree to the license terms, select Accept.

 

On the What do you want to do? page, select Create installation media for another PC, and then select Next.

 

Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.


Select which media you want to use:

 

USB flash drive. Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.

 

After W10 installs, you can install the drivers and available software from your notebook's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-17-ak000-laptop-pc/15551430

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