Hardware problem and warranty in another country

[bavaroski]

Hi. I bought an HP Notebook - 14-dk0355ng while in Germany last year. Last month I started noticing a click sound in the right inferior part of the notebook which occurs periodically. Also, there is another sound present, more frequent and continuous; I don't know how to describe it other than it sounds like something is being scraped. Finally, while the scraping sound occurs, I can also notice a buzzing sound coming from my headphones. This buzzing sound, though, disappears when I disconnect the power supply.
I'm afraid the sound indicates a possible future failure of the HDD, so I've contacted Hp's support from Brazil, given that the notebook has global coverage.
Since then, I have been informed that for hardware failures I need to contact the sector of the country I bought the equipment from. I'm not sure how to do this, and would very much appreciate any input on how to proceed or on the problem itself.
 
Thanks in Advance.

[banhien]

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@bavaroski wrote:

... Since then, I have been informed that for hardware failures I need to contact the sector of the country I bought the equipment from. I'm not sure how to do this, and would very much appreciate any input on how to proceed or on the problem itself.

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@bavaroski 

Please use the following guide

              https://support.hp.com/us-en/document/bpr01266

Regards.

[bavaroski]

Hi, thanks for the reply. Unfortunately, when I called the Hp support they contradicted the information given in the guide. They say that they can't send me the part. I tried calling again and telling them about the guide, but another person told me the same thing. Unfortunately, I still don't know how to proceed from here to get support or the part itself.