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‎08-18-2020 08:05 AM

HP Recommended
Product: HP 15 DB-1069AU
Operating System: Microsoft Windows 10 (64-bit)

Hi Everyone,

 

I have recently upgraded my Ram to 8GB but the issue is that 2.1GB showing as hardware reserved, I have tried all troubleshooting steps are mentioned in other thread of forum, and come to conclusion that its inbuild Graphic Card stealing the memory and there is no option in Bios to reduce the memory usage of Graphic Card.

 

I would like to know if my Bios is up to date, or will updating Bois will enable any option to reduce graphic memory usage?

 

Please guideHardware reserved.png

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-18-2020 08:13 AM

HP Recommended

Hi:

 

The memory problem is not an issue but the way the notebook was designed.

 

HP released this document a while back, which explains the memory shortage...

 

https://support.hp.com/us-en/document/c06526774

This seems to only apply to PC's with the AMD Ryzen processors and chipsets.

Info on Microsoft PlayReady.

https://www.microsoft.com/playready/overview/

 

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎08-18-2020 08:13 AM

HP Recommended

Hi:

 

The memory problem is not an issue but the way the notebook was designed.

 

HP released this document a while back, which explains the memory shortage...

 

https://support.hp.com/us-en/document/c06526774

This seems to only apply to PC's with the AMD Ryzen processors and chipsets.

Info on Microsoft PlayReady.

https://www.microsoft.com/playready/overview/

 

Was this reply helpful? Yes No
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