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‎08-18-2022 09:28 AM

HP Recommended

(1) Shutdown

(2) Disconnect charger

 

(3) Press and hold <power> button for 30 seconds

 

(4) Connect charger

(5) Start windows and test touchpad

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‎08-18-2022 07:22 PM

HP Recommended

Tried the shutdown thing, not working still... 

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‎08-18-2022 07:27 PM - edited ‎08-18-2022 07:29 PM

HP Recommended

The Synaptics/Elan software for the touchpad has an option to turn off itself when <external USB mouse> is connected.

--->>>Please disable option !

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‎08-18-2022 10:09 PM

HP Recommended

the whole ETD has been greyed out... since the issue. that was the first thing i checked.

4.jpg

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‎08-19-2022 12:21 AM

HP Recommended

Hello @vpsundaravel 

 

I see 2 possible error causes ...

 

(1) Your notebook [ 14q-cs1002tu ] is certified by HP for Windows 10 only:

 

Software and drivers for HP Notebook - 14q-cs1002tu

Windows 10 drivers (only) !

 

HP Notebook - 14q-cs1002tu Product Specifications

Operating system
Windows 10 Home 64

 

--->>> Did the touchpad work before with Windows 10 ?

 

(2) The touchpad has a technical defect !

 

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‎08-19-2022 02:56 AM - edited ‎08-19-2022 02:57 AM

HP Recommended

the touchpad was working even after the windows upgrade to 11. If its a hardware issue, hope its covered under warranty

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‎08-19-2022 02:58 AM

HP Recommended
@vpsundaravel wrote:

the touchpad was working even after the windows upgrade to 11. If its a hardware issue, hope its covered under warranty

Yes it it. 

 

HP warranty valid -> Contact HP Support

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‎08-23-2022 06:17 AM

HP Recommended

the trackpad was replaced. but still the same issue. should i wait for the official driver for windows 11?

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‎09-20-2022 07:32 PM - edited ‎09-20-2022 07:32 PM

HP Recommended

Hello @vpsundaravel 

 

@vpsundaravel wrote:

the trackpad was replaced. but still the same issue. should i wait for the official driver for windows 11?

It is questionable whether that will happen. I would stay with Windows 10.

 

Kind regards

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